Muthoot Microfin, one of the fastest growing microfinance institution in India has been certified in Client Protection by the international agency ‘Smart Campaign’. This is a recognition of the alignment of the institution’s management systems, policies and processes with the Client Protection Principles. This achievement demonstrates the strong commitment from management to promote growth and institutional development within a client protection framework.
Receiving this recognition, Mr Sadaf Sayeed (CEO) stated “this certification is a proof that we stick to the fundamentals of our business, which is being client centric. We are glad that an external agency will vouch for our high ethical standards in the treatment of clients and these finer aspects of business need to be recognised.
The Smart Campaign is a global effort to embed a set of client-protection principles into the fabric of the microfinance industry. This Certification is awarded to financial organizations that institutionalize the Smart Campaign’s seven Client Protection Principles.